Text Message (SMS) Opt-In — ImageLink
This page describes exactly how patients are enrolled in ImageLink
appointment text messages, what we send, and how to stop receiving them. It is
published so that our messaging program is transparent to patients and verifiable
by mobile carriers.
- Who sends the messages
- ImageLink, a HIPAA-covered diagnostic imaging provider
operating and managing outpatient imaging centers in Georgia and Ohio,
including Allegiance-branded centers.
- Who receives them
- Patients of ImageLink who have confirmed enrollment by replying
YES, about their own imaging appointments.
- What we send
- Appointment messages only — scheduling, confirmations, reminders,
rescheduling, and notice of earlier available openings.
No marketing, promotions, collections, or lead generation.
- Message frequency
- Approximately 2–5 messages per appointment.
- Cost
- Message and data rates may apply. ImageLink does not
charge for these messages.
- Stopping messages
- Reply STOP at any time. Reply HELP for
help, or call (888) 504-1422.
- Policies
- Messaging Terms & Conditions
·
Messaging Privacy Policy
We never purchase, rent, or sell phone numbers, and opt-in data is never
shared with third parties for their own marketing.
How patients are enrolled
There are two ways a patient comes to receive text messages from ImageLink.
Consent is confirmed with the patient directly in both.
Path A — Automated appointment messaging (confirmed by SMS reply)
- A patient is referred to ImageLink for imaging. The referring office
supplies the patient's mobile number with the imaging order and tells the
patient that ImageLink will contact them to schedule.
- ImageLink sends one opt-in request to that number. It
identifies ImageLink, states what will be sent and how often, gives the
rates disclosure, and gives opt-out instructions.
- No further automated messages are sent unless the patient replies
YES. The reply, with its timestamp and originating number, is
stored in the patient's record as the consent record.
- Patients who do not reply are contacted by phone only.
Example opt-in exchange
ImageLink: you were referred to us for an appointment.
Reply YES to receive appointment texts — scheduling, reminders, and
earlier openings. Approx 2-5 msgs per appointment. Msg & data rates may
apply. Reply STOP to opt out, HELP for help.
YES
ImageLink: You're confirmed for appointment texts —
scheduling, reminders, and earlier openings. Approx 2-5 msgs per appointment.
Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Path B — Staff-initiated messages to patients of record
ImageLink staff also send and reply to individual messages about a patient's
own imaging order or appointment, using the mobile number the patient provided
for that purpose.
- The staff console resolves recipients against ImageLink's
scheduling system and does not permit messaging arbitrary numbers.
- The first message in any staff-initiated thread identifies
ImageLink and carries opt-out instructions.
- These messages are appointment-related only.
Example staff-initiated message
ImageLink: Hi, this is Dana with ImageLink in Toledo,
about your imaging appointment. Could you give us a call at (888) 504-1422
when you have a moment? Reply STOP to opt out, HELP for help.
A STOP request is honored across both paths and
suppresses all further messages, automated and staff-sent alike.
Examples of messages we send
| Type | Example |
|---|
| Opt-in request |
ImageLink: you were referred to us for an appointment. Reply YES to
receive appointment texts — scheduling, reminders, and earlier
openings. Approx 2-5 msgs per appointment. Msg & data rates may
apply. Reply STOP to opt out, HELP for help. |
| Appointment confirmation |
ImageLink: Your MRI at ImageLink Decatur is scheduled for Tue Aug 4 at
2:15 PM. Reply C to confirm or R to reschedule. Reply STOP to opt out,
HELP for help. |
| Reminder |
ImageLink: Reminder from ImageLink — your imaging appointment is
tomorrow at 2:15 PM. Please arrive 15 minutes early. Reply STOP to opt
out, HELP for help. |
| Earlier opening |
ImageLink: An earlier opening at ImageLink is available Thu Jul 30 at
9:00 AM. Reply YES to take it, or ignore to keep your current time.
Reply STOP to opt out, HELP for help. |
Opting out and getting help
Reply STOP to any message to unsubscribe immediately; you
will receive no further messages. Reply HELP for assistance, or
call us at (888) 504-1422.
Opting out of text messages will not affect your ability to receive
care or to communicate with us by phone, email, or in person.
See our
Messaging Terms & Conditions
and
Messaging Privacy Policy
for full details on how your information is handled.
